Sutphen prides itself in its commitment to service after the sale. Whether you want to send your apparatus to Sutphen’s service facility in Urbana, Ohio, or you need a certified Sutphen professional to visit your department in-person, Sutphen is here for all of your apparatus parts, service and maintenance needs.

While the answers to your service, maintenance, parts and reconditioning questions should be available in the links below, if you have further questions, please reach out to your local, certified Sutphen service center. Our network is always on call and always available.

If you are not sure where you can find your local, certified Sutphen service center, click here for a map.

Urbana Facility Hours of Operation: 

Monday – Friday: 7 a.m. – 4 p.m. (Eastern Standard Time)

Sutphen Service and Technical Division Location: 

935 S. Edgewood Avenue

Urbana, Ohio 43078

Contact Information:

Office Phone: 937-969-8851

24-Hour Service Assistance: 866-287-5549

Parts Email Inquiries:

Warranty Email Inquiries:

Tech Support Email Inquiries:

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