At Sutphen, we realize that the act of purchasing fire apparatus is much more than a mundane business transaction. Everything involved, from the beginning planning stages, to the delivery and acceptance, requires time and commitment. We value that substantial commitment you are making with your time. This commitment is why we don’t just put our name on our apparatus, we put our hearts into them.
At Sutphen, our mission is to build the safest, most reliable, fire apparatus in the world, through innovation and customer focus.
We recognize how important our customers, employees, and families are to the success of our company. We understand that our company’s well-being is dependent upon our contributions and commitment. We all agree to grow our business through the following core values:
Innovation – We will continually offer innovative new products in the fire apparatus market.
Integrity – Mutually consider each other as a vital part of our production. Be truthful and honest.
Teamwork – Divide the challenge, double the success.
Respect – Treat others with the same respect we expect.
Quality – We will constantly re-evaluate and upgrade our quality assurance process and our customer service.
Accountability – We will be accountable for our work, and invest the time and effort to do things right the first time.