for replacement parts? The Sutphen Parts Team can help you identify the right
parts to keep your apparatus maintained and in serviceable order.
shipped from Sutphen or drop shipped under Sutphen’s direction can be returned within
90 days of the delivery date for credit.
Product must be returned in unused, saleable condition and in its
original packaging. Once the return
material authorization (RMA) is provided, it will remain open for 30 days. Unless the return is covered under Sutphen’s
warranty, the return shipping cost is not covered by Sutphen.
If the product
is not returned in original packaging, new packaging cost will be added to
Sutphen’s standard 25% restocking fee.
If a drop
ship is requested, an order cancelation is available only if Sutphen’s purchase
order can be cancelled to Sutphen’s supplier.
If the supplier PO is not able to be cancelled, the drop shipment’s
sales order will remain open and invoiced accordingly.
reserves the right to deny a return for any special order or nonstock
item. All Sutphen sales representatives
can clarify any specific parts return policy when the part is ordered.
Once per fiscal
year, Sutphen will allow tier 1 dealers a stock rotation on parts unable to be
sold. These parts can be exchanged for
other stock items with a 10% processing fee provided the parts are unused,
undamaged and in saleable condition in original packaging.