Sutphen Service

Choose Sutphen for all of your parts, service, and maintenance needs!

  • A complete stock of parts for apparatus, chassis, pumps, and more
  • Emergency road service
  • Annual preventative maintenance contracts
  • Emergency 24-hour service
  • Everything you need to keep your apparatus in top working order!




Mobile Pump Testing

Sutphen offers a convenient way to perform the annual NFPA testing of pump equipment at your location. 
Because the testing occurs at your location and the test equipment can be disconnected quickly if a call is received, your apparatus is never out of service. Only clean water is used to test your pump, preventing premature impeller and valve wear from sediment in the draft water. Pump tests are performed by EVT Certified technicians who provide a performance report upon completion. And YES Sutphen will test any brand of pump in ANY manufacturer’s apparatus, not just Sutphen products.


In an effort to keep your maintenance costs down, Sutphen offers bulk pricing for pump testing. The higher the number of pump tests at a given location, the lower the price per test. If you are a large department, call us to schedule all your pump tests at once, in one location. Smaller departments can take advantage by organizing a “Pump Test Day” at a central location with other departments to enable a lower price for all. 
Call us with a list of the departments and number of trucks involved. We will furnish an individualized quote for each department based on the total number of trucks to be tested. 



Annual Service Inspections

Your Sutphen apparatus should be inspected annually by the trained eye of a Certified Sutphen technician. Why? To ensure that potential problems and wear-and-tear do not progress into a hazardous situation or a vehicle out of service.

Annual Inspection includes:
Inspection of chassis and components (excluding brakes)
Inspection of the fire pump, valves and components
Inspection of the hydraulic system and components, both pressure and operation
Lubrication of all grease fittings
Complete inspection of ladder, components, cable adjustments and ladder lubrication
Inspection of torque for aerial base and all major fasteners 

NOTE: Logistics in nearly every case prohibits us from performing fluid changes during these inspections. Fluid changes are usually best accomplished by your local heavy truck service facility or your municipality’s service center.

Warranty Process

Before any warranty work begins, please contact a Service Department warranty administrator with your truck's HS# and request a Purchase Order number for warranty work. 

  • Do not begin work on apparatus until confirmation has been received.
  • Be prepared to provide photos and information regarding defective product.
  • After work is completed fill out designated paperwork and return to the Sutphen Service Department.
  • When all information is received and validated the PO will be processed and paid.

Refurbishment

THE SUTPHEN SERVICE AND REFURBISHMENT CENTER OFFERS HIGH-QUALITY, COST-EFFECTIVE SOLUTIONS TO HELP:

  • Extend apparatus life expectancy
  • Protect your investment
  • Save you money
  • Increase functionality and performance


CUSTOMIZED TO YOUR NEEDS
Our fully trained and certified technicians can refurbish, restore or repair your Sutphen apparatus to like-new condition for a fraction of replacement cost. Sutphen customizes its program to meet your departments’ unique requirements to:

  • Help you assess the current and future requirements of your vehicle.
  • Help you determine what needs to be restored, replaced or repaired.
  • Work with you to create a detailed plan, schedule all work, and obtain your buy-in and approval.
  • Make certain that the finished apparatus meets your needs and the latest NFPA standards
  • If you have any questions feel free to call us today!

Paint Upkeep

Cleaning your Apparatus

During the first 90 days of ownership: Do Not Wax painted surfaces.

To Wash:  Use mild automotive soapy water and a terry cloth or microfiber cloth when washing painted surfaces.

When removing bugs from painted surfaces, use a foaming window cleaner that DOES NOT contain ammonia.

After 90 days it is okay to wax painted surfaces with a quality automotive carnauba paste or liquid wax.




Service Parts

Looking for replacement parts? The Sutphen Parts Team can help you identify the right parts to keep your apparatus maintained and in serviceable order.

Return Policy

Most product shipped from Sutphen or drop shipped under Sutphen’s direction can be returned within 90 days of the delivery date for credit.  Product must be returned in unused, saleable condition and in its original packaging.  Once the return material authorization (RMA) is provided, it will remain open for 30 days.  Unless the return is covered under Sutphen’s warranty, the return shipping cost is not covered by Sutphen.

If the product is not returned in original packaging, new packaging cost will be added to Sutphen’s standard 25% restocking fee.

If a drop ship is requested, an order cancelation is available only if Sutphen’s purchase order can be cancelled to Sutphen’s supplier.  If the supplier PO is not able to be cancelled, the drop shipment’s sales order will remain open and invoiced accordingly.

Sutphen reserves the right to deny a return for any special order or nonstock item.  All Sutphen sales representatives can clarify any specific parts return policy when the part is ordered.

Once per fiscal year, Sutphen will allow tier 1 dealers a stock rotation on parts unable to be sold.  These parts can be exchanged for other stock items with a 10% processing fee provided the parts are unused, undamaged and in saleable condition in original packaging.